Privacy Policy

This privacy notice discloses the privacy practices for this website. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

Please do not use our contact form to email us confidential information. While we will not disclose this information to anyone, it could possibly be intercepted by unauthorized entities.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

AI Assisted Clinical Records Policy

At our practice, we use modern technology to support accurate, high-quality patient care. This includes the use of artificial intelligence (AI) tools to assist with clinical note-taking.

Why we use AI

We use AI to help document your visit more accurately and efficiently. This supports clear communication, continuity of care, and detailed clinical records, which are a core professional and legal requirement in dentistry .

AI is used only as an assistive tool. Your dentist remains fully responsible for all clinical decisions and the accuracy of your records.

What this involves

During your appointment:

Your consultation may be audio recorded
The recording is transcribed using secure AI software
A draft clinical note is generated
Your dentist reviews, edits, and finalises the record

No treatment decisions are made by AI.

Your consent

We will always ask for your consent before using AI-assisted recording.

Your consent is:

Informed – we explain what is being recorded and why
Voluntary – you can decline at any time
Specific – it applies only to that appointment

You are free to withdraw consent at any point without affecting your care.

This aligns with Australian standards that require valid consent to be voluntary, specific, and based on adequate information .

How your information is used

We will clearly explain:

That your consultation may be recorded
That AI is used to assist with transcription and note generation
That the purpose is to improve accuracy and quality of records
Whether secure third-party systems are involved

Your information is used only for your care and practice administration unless you give permission otherwise.

Privacy and data security

Your privacy is taken seriously.

All information is handled in accordance with Australian privacy laws
Records are securely stored and protected from unauthorised access
Access is limited to authorised clinical staff
Where third-party systems are used, they must meet strict data security standards

Dental records contain sensitive health information and must be protected from misuse, loss, or unauthorised access .

Data storage and third parties

Where AI systems are used:

We take reasonable steps to ensure providers meet healthcare data security standards
We will disclose if data is stored or processed overseas (if applicable)
We ensure appropriate safeguards are in place

Your rights

You have the right to:

Decline AI-assisted recording
Ask questions about how your information is handled
Request access to your records
Request corrections if information is inaccurate

Recording laws

Under Queensland law, a conversation may be recorded with the consent of one party. In healthcare, we go further and obtain your explicit consent as part of good clinical practice and privacy obligations.

Commitment to quality care

Accurate, contemporaneous clinical records are a key part of safe dental care, communication between providers, and medico-legal protection .

AI helps us achieve this more consistently, but it does not replace clinical judgement, professional responsibility, or the relationship between you and your dentist.